Frequently Asked Questions

What is The Change Box?
The Change Box is subscription box service that delivers 5-10 carefully selected socially-conscious snack, beauty and lifestyle products to women every second month. The brands that we select are focused on changing the world through: Ethical and sustainable production, use of cruelty-free production methods and plant-based ingredients, and many of the brands we select for inclusion in the box donate a portion of their profits to charity.

Is The Change Box cruelty-free and vegan?
Yes. We believe cruelty-free, vegan products are extremely important and work hard to ensure that each product within our box is cruelty-free and does not use animal products.

How much is The Change Box?
The Change Box is $54.95 every second month and shipping costs $3. You can also select 6-month prepay which is $154.83 ($51.61 per month) or 12-month prepay which is $291 ($48.50 per month). Both prepay plans come with free-shipping. The one-off box is also $54.95 with $3 shipping.

Can I order corporate gift boxes?
Yes, of course! Contact us at hello@thechangebox.com.au to discuss your order.

When can I expect my box to arrive?
All boxes are shipped on the 10th of every second month. Specifically, we ship boxes on the 10th of February, April, June, August, October and December. If you order after the 10th (for example, on the 13th or 15th of that month) you may be able to receive that month's box if we are not sold out.

Will I receive a tracking number?
We currently ship our boxes with several different shipping companies depending on where you live and if you selected a parcel locker or PO box. Therefore, you may receive a tracking number and status updates or you may not depending on these factors. If your delivery timing is longer than 7 days (after the 10th of that month), please contact us at hello@thechangebox.com.au and we will review the tracking information to confirm the location of your box and ensure it arrives safely.

When will I be billed?
When you purchase your first box you will be billed immediately. This payment will be renewed on the 20th of every second month, or every 6 or 12-months depending on your plan.

What if you are sold out?
If you purchase a box after we sell out for that particular month, don't worry you will receive the following box.

How much does shipping cost?
Shipping costs $3 for monthly and one-off, gift boxes. You can receive free-shipping for 6 and 12-month prepay plans.

Account and Cancellation Information:
How do I change my account or payment information?
If you need help email us at hello@thechangebox.com.au

How do I change my subscription plan?
You can change your subscription by emailing us at hello@thechangebox.com.au

Can I skip a month?
Yes. You can skip a month (or multiple if you are on a 3-month or 6-month plan)
What is your cancellation policy?
Bimonthly subscribers can cancel anytime before the subscription renewal date on the 20th of every second month. If you are on a six-month or twelve-month subscription you can cancel your subscription before the six-month or twelve-month cycle renews. Six-month and twelve-month subscription cancellation requests will be made effective at the end of the six-month or twelve-month period. Six-month and twelve-month subscriptions come with a discount and are therefore non-refundable.

How can I cancel my account?
Of course! Just log into your account and you will be able to view any current subscriptions you have. Then all you have to do is select cancel. If you need to update your address, would like to pause your subscription or skip a month you can do this too. Email us at hello@thechangebox.com.au if you have any difficulties with this and we will happily help.

How do I update my address?
You can update your address by signing into your account and editing your details.

Can I get a refund?
Email us at hello@thechangebox.com.au with your circumstances.

How do I get my product in The Change Box?
We would love to hear about your product and company and how you are making a positive difference in the world. Email us at hello@thechangebox.com.au

Did we miss anything?
Let us know contact us at hello@thechangebox.com.au with any questions.