Frequently Asked Questions

What is The Change Box?
The Change Box is subscription box service that delivers 5-10 carefully selected socially-conscious snack, beauty and lifestyle products to women every second month. The brands that we select are focused on changing the world through: Ethical and sustainable production, use of cruelty-free production methods and plant-based ingredients, and many of the brands we select for inclusion in the box donate a portion of their profits to charity.

Is The Change Box cruelty-free and vegan?
Yes. We believe cruelty-free, vegan products are extremely important and work hard to ensure that each product within our box is cruelty-free and does not use animal products.

How much is The Change Box?
The Change Box is $54.95 every second month and shipping costs $5.

Can I order corporate gift boxes?
Yes, of course! Contact us at to discuss your order.

When can I expect my box to arrive?
All boxes are shipped on the 10th of every second month. Specifically, we ship boxes on the 10th of February, April, June, August, October and December. If you order after the 10th (for example, on the 13th or 15th of that month) you may be able to receive that month's box if we are not sold out.

Will I receive a tracking number?
We currently ship our boxes with several different shipping companies depending on where you live and if you selected a parcel locker or PO box. Therefore, you may receive a tracking number and status updates or you may not depending on these factors. If your delivery timing is longer than 7 days (after the 10th of that month), please contact us at and we will review the tracking information to confirm the location of your box and ensure it arrives safely.

When will I be billed?
When you purchase your first box you will be billed immediately. This payment will be renewed on the 20th of every second month.

What if you are sold out?
If you purchase a box after we sell out for that particular month, don't worry you will receive the following box.
How much does shipping cost?
Shipping costs $5. You can receive free shipping when you spend over $80.

Account and Cancellation Information:
How do I change my account or payment information?
If you need help email us at

How do I change my subscription plan?
You can change your subscription by emailing us at

Can I skip a month?
Yes. You can skip a month
What is your cancellation policy?
Bimonthly subscribers can cancel anytime before the subscription renewal date on the 20th of every second month.

How can I cancel my account?
Of course! Just log into your account and you will be able to view any current subscriptions you have. Then all you have to do is select cancel. If you need to update your address, would like to pause your subscription or skip a month you can do this too. Email us at if you have any difficulties with this and we will happily help.

How do I update my address?
You can update your address by signing into your account and editing your details.

Can I get a refund?
Email us at with your circumstances.

How do I get my product in The Change Box?
We would love to hear about your product and company and how you are making a positive difference in the world. Email us at

Did we miss anything?
Let us know contact us at with any questions.
Need to get in touch?
Email us at
find us at
The Change Box
6 Ferguson Avenue Buderim q 4556